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i had been doing tech support for hewlett-packard's deskjet division for about a month when i had a customer call with a problem i just couldn't solve. she could not print yellow. all the other colors would print fine, which truly baffled(迷惑) me because the only true colors are cyan(蓝绿色), 1(洋红), and yellow.
i had the customer change ink 2, delete and reinstall the drivers. nothing worked. i asked my coworkers for help; they offered no new ideas.
after over two hours of troubleshooting, i was about to tell the customer to send the printer in to us for repair when she asked quietly, "should i try printing on a piece of white paper instead of yellow paper?"
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